The following payment and refund policy applies to SoundHelp and the website www.soundhelp.com.au. This policy defines the terms relating to SoundHelp accepting payments, the procedure to request a refund, and the process for issuing and providing refunds. It is your responsibility to ensure you select the correct product.

1. Payment Methods

SoundHelp offers the following payment methods:

o 1.1 Via Website: When a client wishes to purchase a product directly on the SoundHelp website, all goods must be paid for in full at the time of purchase.

o 1.2 Off-Website: If a customer contacts us for a quote, we can invoice them and accept payment via:

o 1.2.1 Direct Debit: Invoiced through our accounting software; the order will be processed once payment is received in our nominated bank account.

o 1.2.2 Credit Card Payment: Customers can pay via Visa or Mastercard using the Square or PayPal platforms. Payments can be processed on our website or through a dedicated link sent via individual invoices.

2. Payment Failure

The customer acknowledges that if a payment fails or declines for any reason, the order will not be processed until full payment is captured.

3. Cancellations

A customer may cancel an order by calling 07 5690 5690 or emailing help@soundhelp.com.au

- Cancellation requests must occur within 48 hours of the order being placed.- Accepted claims will incur a restocking fee (variable by supplier).

- Any freight fees already incurred by SoundHelp will be deducted from the refund.

4. Disputes

If you believe a fee has been incorrectly charged, please bring this to the attention of SoundHelp immediately. Incorrect payments will be refunded within 3 business days or applied to a future transaction at your discretion. Should you be unhappy with a dispute outcome, we recommend contacting your financial institution.

All products sold on our website are made to order; therefore, we require full payment prior to manufacturing and delivery. By purchasing via our online store or an issued invoice, you agree to the following terms: Important: It is your responsibility to ensure you select the correct product type, quantity, and colour. SoundHelp does not accept returned items or offer refunds for errors in selection. Please note that product colours may vary depending on your monitor or device settings.

1. Refund Eligibility

1.1 Full Refund: Offered only if the product is found to be faulty. If an item arrives damaged or defective, you must provide photo proof of the damage to the item and packaging. If a replacement is organised, it will be the same as the original order. Items will not be replaced if damaged after receipt.

1.2 Change of Mind: No refunds will be given if you have simply changed your mind.

2. Filing a Refund Claim

If you are unsatisfied with our products or services, please contact us before filing for a refund so we can attempt to resolve your concerns. To proceed with an eligible refund email help@soundhelp.com.au

3. Processing Refunds

If a refund is approved, we will calculate the amount and contact you within 5 business days to arrange payment.

We may update this policy periodically.

We suggest reviewing this page before placing any new orders.

Please also review the SoundHelp Privacy Policy.

Need help?Contact us at help@soundhelp.com.au for any questions related to refunds andreturns.