Please read these Terms and Conditions (hereafter "Terms" or "Terms and Conditions") carefully before using or purchasing from the www.soundhelp.com.au website (hereafter "Site", “Website” or “the Website”) or interacting with the purchasing system, customer support or other services (hereafter “the Service” or “Service”) operated by SoundHelp (hereafter "us", "we", or "our").

Your access to and use of the Website and Service is conditional on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and Customers (hereafter “you”, “them”, or “they”) who:

Access the images, photos, audio, video and other forms of data or communication (hereafter “Content”); Use the Service; And purchase store products, personalised or customised items, lights, lamps or art (hereafter “Products”) from SoundHelp via the www.soundhelp.com.au website, over the phone, email, in person or through any other means whether electronic, digital or otherwise.

By accessing or using the Website, Service, or by purchasing Products, you agree to be bound by these Terms and our Privacy Policy. If you disagree with any part of the terms, then you may not access the Website or Service.

To be eligible to use this Website, you must be at least 18 years old. If you use www.soundhelp.com.au on behalf of a company, entity, or organisation, you must be an authorised representative with the authority to bind it to these Terms and Conditions.

We may modify the Terms and Conditions from time to time. When changes are made, we will notify you by making the revised version available on this webpage. Your continued use of this Website after any posted modification indicates your acceptance of the modification.

SoundHelp Products are made to order.

• Made-to-order & delivered within 3-4 weeks.
• 'Rush' Orders: 2-3 weeks, including production and shipping to addresses in Australia. We will make every effort to ensure your purchased Product reaches you within the stated timeframe, but we make no guarantees, as issues can arise that are outside of our control.

SoundHelp reserves the right to change our prices and delivery schedules at anytime. We also reserve the right to refuse or cancel certain orders at our sole discretion.

Products:

Payment is taken at the point of sale via Direct debit via all major credit card services, or via direct invoicing to the client. Orders will not be dispatched until funds are received.

Our Design Service:

We offer a free design service. If you have a change of mind and wish to amend or cancel your order before going into production, we will offer a partial or full refund.Once a custom order is approved and has gone into production, we are no longer able to offer a refund.

SoundHelp offers returns and refunds for faulty products only.

Please contact usat help@soundhelp.com.au to report a fault, attaching a short video of yourproduct as well as photos.

• Faulty items must be returned for inspection by SoundHelp within 14 days ofreceipt.
• If a replacement is agreed upon, SoundHelp will endeavour to ship it as soonas possible.

SoundHelp products include a two-year warranty that covers electrical components when used appropriately.

• Note: Products not suitable for use outdoors. Inappropriate use will void the warranty.
• Hard Wired Products: SoundHelp bears no responsibility for costs incurred when installing or uninstalling your product. If a fault occurs in a hardwired product, it is at our sole discretion to decide if the fault is covered under warranty.

Damage must be reported within 7 days of delivery to be eligible for a replacement.

Please email help@soundhelp.com.au with photos of the damaged item, the box,and the shipping label.

We use a premium express shipping service that requires a signature. If you choose to opt out of the signature requirement, SoundHelp takes no responsibility for lost, missing, or stolen parcels marked as ‘delivered’.

The content, trademarks, fonts, artwork and items for sale on www.soundhelp.com.au are the exclusive property of SoundHelp.

Copyright remains the property of SoundHelp unless otherwise agreed in writing.

You indemnify SoundHelp against all liability connected with any breach of copyright regarding materials you supply to us for custom orders.

We grant you permission to use our online design tool and website subject to restrictions. You agree not to:

• Violate any third-party rights (copyright, trademark, etc.).
• Create or promote illegal, offensive, or discriminatory content.
• Use any automated device (robots/spiders) to scrape the site.
• Transmit viruses or interfere with the proper working of the Website.

www.soundhelp.com.au AND ALL SITE CONTENT IS PROVIDED ON AN "AS IS" BASIS. SOUNDHELP DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SOUNDHELP DISCLAIMS ALL LIABILITY FOR ANY INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, LOSS OF PROFITS, OR LOSS OF DATA.